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Contract and Payment
Signage and Shipping
Claims
Cancellations
Contest Requirements
Golf
AMSP
Direct Mail
Sweepstakes
Miscellaneous





FAQ's
(Please Click on Question to read the Answer)

Contract and Payment

Q : 
When do I have to pay my contract fee?


A :
Payment must be received by American Hole 'n One at least 24 hours prior to your event date.



Q : 
Is my contract valid if it's not signed?


A :
No. A signed contract must be received at least 24 hours prior to the event date in order to bind coverage for your event.



Q : 
How much time do you need to book the contract?


A :
To book a contract without receiving a sign package, AHNO requires a 24 hour notice prior to the start of the event. In order to receive a sign package and not incur a rush shipping fee, AHNO requires a minimum of 3 business days prior to the event.



Q : 
Can you send me an invoice separate from my contract?


A :
The contract serves as your invoice, however our customer service department can issue a separate invoice if it is requested.



Q : 
Can I revise my contract?


A :
Any revisions to the contract must be called in to AHNO prior to the tournament. You may communicate any changes in coverage via phone at (800) 822-2257 (outside of normal business hours, leave a message in AHNO’s emergency mail box) or via fax at (770) 271-4007.



Q : 
Will you call me when you receive my payment or signed contract?


A :
No, we do not call for confirmation of payment or signed contract, however we will contact you if your tournament is approaching and we have not received the payment or signed contract.



Q : 
How much does it cost?


A :
Our premiums are calculated on the following components: Prize value you wish to insure, total number of contestants attemping the contest and the odds/probability of the contest.



Q : 
What is our turn around time?


A :
Our turn around time is approximately 24 hours.



Signage and Shipping

Q : 
When do rush shipping fees apply?


A :
A $25 rush shipping fee will apply for contracts that require delivery of signage or merchandise within three (3) business days.



Q : 
Can I put a logo on my signs?


A :
Yes, we can provide logos on the main prize sign at no additional cost; however, you are required to provide camera ready artwork, preferably in a 300 dpi .tif, .eps, or .jpg format. Logos requested on the bonus prize signs will incur a $25 logo fee.



Q : 
Can I receive proofs of my signs prior to shipping?


A :
Yes, sign proofs are available at no additional cost, but must be requested as they are typically not issued.



Q : 
What can be advertised in advance about my promotion?


A :
Small descriptions about the promotion may be used without giving away specific details, such as distance.



Q : 
Can "No Purchase Necessary" be removed from the sample rules and regulations we received?


A :
No. Using terms such as "Entry Fee", "Payment", or "Proof of Purchase" is against the law when entering a game promotion. In the event you'd like to use an insured promotion to raise money for a charitable non-profit organization, if approved, the term "Suggested Donation" can be applied.



Claims

Q : 
What do I do if I have a winner?


A :
Immediate telephone notice by the sponsor to the claims department of AHNO must be made no later than the first business day after the tournament. In the event of a winner, the claims department of AHNO will provide a claim packet to the sponsor.



Q : 
What if I have multiple hole in one winners?


A :
AHNO will award the prize specified on the contract for every ace during the tournament.



Cancellations

Q : 
What is your cancellation policy?


A :
If the event is cancelled for any reason, we must receive a 24-hour advance written notice. A full refund less a cancellation fee will be made.



Contest Requirements

Q : 
What states can not insure a "License to Win" promotion?


A :
Connecticut, Florida, Illinois, Maryland, Michigan, New Hampshire, New Jersey, Washington and Wisconsin.



Q : 
What is “bonding”?


A :
A prize bond is required in the states of Florida, New York and Rhode Island. Florida and New York require bonding if prizes offered are greater than $5,000. Rhode Island requires that the rules of any contest be registered with the state. American Hole ‘n One offers bonding services.



Golf

Q : 
What is included in my Hole In One package?


A :
The hole in one package includes a main prize sign, bonus prizes for each additional par-3, bonus prize signs, automatic coverage for multiple hole in one winners, shipping direct to golf course or tournament, plus, 24 hour customer service, event execution checklist and the highest rated coverage in the industry (“A” rated from the Great American Insurance Group).



Q : 
What if the number of players change on the day of the tournament?


A :
Changes to the number of shots, without regard to the reason or the number of shots to be taken must be called in to AHNO prior to the start of the tournament. Coverage fee adjustments will be billed or refunded after the event.



Q : 
What happens if my tournament is rained out?


A :
Assuming no shots were taken on the target hole(s) the contract will be amended to a rescheduled rain date without additional charge.



Q : 
What is your minimum yardage?


A :
In no event may any contestant shoot at the main prize hole(s) from less than 135 yards.



Q : 
What if I have pros playing in my tournament?


A :
If a professional golfer is eligible to win any hole-in-one prize(s), the individual must be counted as a participant in the contract and additional charges will apply.



Q : 
Do you make the arrangements with a dealership to provide a car for my tournament or do you arrange my main prize?


A :
No, AHNO does not make the arrangements with the dealership, but at times, we are able to provide some names and contact numbers of potential sponsors that have worked with AHNO and may be able to assist you.



Q : 
Do you supply the hole witnesses?


A :
All witnesses must be appointed by the sponsor or a responsible tournament official.



AMSP

Q : 
What's included in the contest package cost?


A :
Our contest packages include the following: Insurance coverage, custom sign package including a 2' x 6' banner and 11" x 17" register to win counter sign, sample set of rules and regulations and event checklist.



Q : 
Are there certain eligibility requirements for contestants in a skilled contest?


A :
Yes, for our skilled contests, your finalist will be required to complete an eligibility affidavit prior to participating in any insured contest that confirms the contestant has never played at a professional or semi-professional sporting level and has not participated in either high school or collegiate level sports in the past six (6) years.



Direct Mail

Q : 
Is American Media & Special Promotions a designer/printer/mail house of direct mail pieces?


A :
No, we provide only the insurance for the contest prizes.



Q : 
Do you insure key mailers and newspaper inserts?


A :
Yes we insure lockbox key mailers and newspaper inserts. For vehicle key mailers, the winning key must be a duplicate of the original key – and MAY NOT contain any of the following items:
a. Manufacturers logo
b. Ignition chip
c. "Valet" key printing
d. Non-winning keys must be in style, size and color



Q : 
What type of signage do I receive with my direct mail coverage?


A :
A 24" x 30" foam mounted prize board.



Sweepstakes

Q : 
How much does a sweepstakes package cost?


A :
The cost of a sweepstakes package varies depending on services required for your promotion.



Q : 
Does American Hole 'n One provide signage for its sweepstakes packages?


A :
Yes, American Media and Special Promotions can provide signage or any other promotional materials you may need for your event



Q : 
What does a sweepstakes "Winner's Acceptance Package" entail?


A :
A winner notification letter, a prize acceptance form, a liability and publicity waiver, affidavit of eligibility, and a W-9 Form as required (prize values in excess of $600).




 

For additional assistance please call us at 800-822-2257


        
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